# Terms & Conditions

 

Welcome to Bubbleswithshelley. By placing an order on this website, you agree to the following Terms & Conditions. Please read them carefully.

 

## 1. General Information

 

Bubbleswithshelley (“we”, “our”, “us”) provides handmade bath, body, home‑fragrance and related products. All items are produced in small batches, so variations in colour, texture, and scent may occur.

 

## 2. Ordering

 

* By placing an order, you confirm that all details provided are accurate.

* Orders are only confirmed once payment has been successfully received.

* We reserve the right to refuse or cancel an order if necessary (e.g., stock issues or incorrect pricing).

 

## 3. Product Information

 

* All products are handmade; slight variations are normal.

* Ingredients are listed for every product. Please check for allergens before purchasing.

* Product photos are for illustration; colours or packaging may differ slightly.

 

## 4. Prices & Payment

 

* All prices are listed in GBP (£) and may change without notice.

* Accepted payment methods will be displayed at checkout.

* Payment must be made in full before dispatch.

 

## 5. Shipping & Delivery

 

* Orders are usually dispatched within the stated processing time shown on the website.

* Delivery times vary depending on the courier and your location.

* We are not responsible for delays caused by postal services.

* If a parcel is lost, please contact us so we can assist.

 

## 6. Cancellations

 

* Orders can only be cancelled before they are dispatched.

* Once an order has been shipped, it cannot be cancelled.

 

# Refund & Returns Policy

 

Due to the nature of our products (bath, body, and home‑fragrance items), we are unable to accept returns for hygiene and safety reasons unless the item is faulty.

 

## 1. Returns (Faulty or Damaged Items Only)

 

We will accept returns **only** if:

 

* The product arrives damaged, or

* The product is faulty or incorrect.

 

To request a return:

 

1. Contact us within 14 days of receiving your item.

2. Provide your order number and clear photos of the issue.

3. Once approved, we will advise on the return process.

 

## 2. Refunds

 

* Refunds are issued once the returned item has been inspected.

* Refunds will be processed to the original payment method.

* Refunds typically appear within 5–10 business days depending on your bank.

 

## 3. Non‑Returnable Items

 

We cannot accept returns or offer refunds for:

 

* Used products

* Opened products

* Personalised, customised, or made‑to‑order items

* Items returned without prior approval

 

## 4. Exchanges

 

We do not offer exchanges. If an item is faulty, a refund or replacement (when possible) will be offered.

 

# Contact Information

 

If you have any questions, or need help with an order, please contact us:

 

Infobubbleswithshelley@gmail.com 

 

**Location:** Marlesford, Suffolk, UK

 

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